Policies

Referrals and Repeat Prescriptions

If you wish to request an updated or new referral for an external health provider, or a new prescription for your medication, you will be required to make an appointment with your GP. Under limited circumstances will a referral be completed without consultation.

Copy referrals and prescriptions can be requested but may incur a nominal fee of $18.15.

Privacy Policy

The practice holds your privacy in the highest of regards. We are regulated by the Privacy Act of 1988 and Australian Privacy Principles. Your medical records are a confidential document. Our policy is to maintain the confidentiality of your records at all times. We operate our database on a secure off-site server, which is maintained by an experienced IT provider.

For further information our privacy policy can be read here.

Current guidelines on the management of patient health information can be found at

https://www.oaic.gov.au/privacy/health-information/

Transfer of Medical Records

To request a transfer of medical records to another practice, you will be required to complete a form detailing the new practice name and location, and your own personal details. This can be completed with our receptionists.

For a copy of records to be sent, depending on the size of the file a fee of $25 may be applied.

Feedback

We welcome feedback on the services you receive from our staff and are open to receiving your contributions for service improvement. We have a suggestions box at our front desk, or you may speak with any member of staff.

We will always endeavour to resolve any concerns with our best ability. You are able to make a formal complaint to the Health and Disability Services Complaints Office (HaDSCO) should you find the resolution unsuitable.

HaDSCO is an independent Statutory Authority providing an impartial resolution service for complaints relating to health, disability and mental health services provided in Western Australia.

Phone: (08) 6551 7600             Website: https://www.hadsco.wa.gov.au/home/

For any enquiries, please call: 08 9227 0170

Please do not attend the practice if you have fever or flu-like symptoms such as sore throat or cough, please inform our reception staff and they will arrange a telehealth appointment for you, with one of our Doctors.
The Doctor may be able to help you with your problem without physically seeing you, including arranging any necessary tests, prescriptions or work certificates – Please be advised that telehealth appointments may incur a private fee.
Should you have a telehealth appointment booked please ensure that your phone is charged and near you.
If the doctor determines you need to be seen in person then an appointment will be arranged for you to attend the practice.

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